Operational resilience

Availability, continuity readiness and recovery objectives. Sample data — pending backend wiring.

Availability (30 days)
Measured at the edge, 1-minute resolution.
Platform uptime99.97%

Target ≥ 99.9%

API availability99.95%

Target ≥ 99.9%

Payment availability99.91%

Target ≥ 99.9% — one 12-minute degradation on 30 Jul

Business continuity
Disaster recovery and backup posture.
DR readiness score94 / 100

Secondary region warm standby, last failover test 12 Jul

Backup success rate (30d)100%

Hourly incremental, daily full, restore-tested weekly

Recovery drills completed (2026 plan)3 of 4

Q4 full-scale drill scheduled October 2026

RTO — recovery time objective

4 hours

Last drill achieved 2h 41m

RPO — recovery point objective

15 minutes

Last drill achieved 6 minutes

Mean time to recover (12mo)

34 minutes

Change failure rate (90d)

1.8%

-0.6 pts vs prior quarter

Major outages (12 months)

IncidentDateDurationScopeCustomer impactStatus
OUT-03130 Jul 202612 minPayment gateway (partial)4.1% of payment attempts retried successfullyResolved · RCA published
OUT-03018 Jun 202638 minKYC provider integrationNew onboarding paused; no fund impactResolved · RCA published
OUT-02902 May 20261h 24minDashboard & reporting (read-only)Escrow processing unaffectedResolved · RCA published